Data Not Syncing

Integration data not updating? Here's how to diagnose and fix.

Check Integration Status

Go to Settings → Integrations

Find the integration

Check the status indicator:

- 🟢 Green: Working

- 🟡 Yellow: Warning

- 🔴 Red: Error

Common Issues

Authorization Expired

OAuth tokens expire periodically:

Click Reconnect

Re-authorize the integration

Data should sync again

Rate Limiting

Too many requests:

Check sync frequency settings

Reduce to hourly or daily

Wait for limit to reset

Field Mapping Issues

Data not appearing in right metrics:

Review field mappings

Check data types match

Update mappings if source changed

Source Data Missing

Integration connected but no data:

Verify data exists in source system

Check date range filters

Confirm permissions in source

Manual Sync

Force an immediate sync:

Go to integration settings

Click Sync Now

Watch for errors

Viewing Sync Logs

Go to integration settings

Click View Logs

See recent sync attempts

Review error messages

Getting Help

If issues persist:

Note the error message

Check sync logs

Contact support with details