Common Errors
Quick solutions to errors you might encounter.
"Permission Denied"
You don't have access to this resource:
- Request access from the owner
- Contact your admin for role upgrade
- Verify you're in the right organization
"Metric Not Found"
The metric was deleted or moved:
- Check if it was archived
- Look in different scorecards
- Ask the owner
"Value Out of Range"
Entered value seems incorrect:
- Check the unit (thousands vs actual)
- Verify decimal placement
- Confirm with data source
"Formula Error"
Calculated metric can't compute:
- Check all referenced metrics exist
- Ensure no division by zero
- Verify formula syntax
"Period Locked"
Can't edit data for this period:
- Period has been finalized
- Contact admin to unlock if needed
- Enter data for current period instead
"Rate Limit Exceeded"
Too many requests:
- Wait a few minutes
- Reduce automation frequency
- Contact support for limits increase
"Session Expired"
Your login has timed out:
- Sign in again
- Check "Remember me" option
- Session length set by admin
"Import Failed"
File couldn't be processed:
- Check file format (CSV, Excel)
- Verify column headers
- Look for special characters
- Try smaller file
Still Stuck?
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