Login Issues

Having trouble signing in? Here are solutions to common problems.

"Account not found"

This means no account exists with that email:

Check you're using the correct email

You may need an invitation from your admin

Try a different sign-in method (Google vs Microsoft)

"Access denied"

Your account exists but access is restricted:

Contact your organization admin

Check if your account was deactivated

Verify you're accessing the right organization

OAuth Errors

Google Sign-In Failed

Ensure pop-ups are allowed

Clear browser cookies

Try incognito mode

Check Google account status

Microsoft Sign-In Failed

Verify your Microsoft account works

Check if your organization allows external apps

Contact IT if using corporate account

Session Expired

If you're logged out unexpectedly:

Sign in again

Check "Remember me" if available

Session timeout may be configured by admin

Two Sessions Limit

Scorecard.biz limits to 2 active sessions:

Sign out from other devices

Go to Settings → Sessions

Remove old sessions

Still Having Issues?

Clear browser cache and cookies

Try a different browser

Check your internet connection

Contact support@scorecard.biz